The Sagamore

The Sagamore's setting is breathtaking and stunning. The service is top-notch. The food is excellent. We had an amazing time! Although it was expensive, the time we had was priceless!

I couldn't have dreamed of a more beautiful wedding, our day was everything we ever wanted and more! They were doing construction around the time of our wedding, but they worked with us and everthing was perfect!

I must say that the day of our wedding, everything was absolutely perfect and The Sagamore employees were more than helpful and wonderful. I have no complaints about the day - plus, we were lucky that they had finished construction and the pool had not yet opened - everything was literally picture perfect. They were not easy to work with leading up to the event - it was extremely difficult to get answers to questions and my wedding planner had difficulty reaching people. Reservations was also difficult. I do think, however, that once they get the "kinks" worked out, it will be an absolutely fabulous facility - they do need to remember that people are paying a pretty penny to have their wedding there and deserve timely responsiveness. But, all in all, I was happy with how it turned out.

I originally thought I would marry at the Sagamore but after a "tour" learned they were not very flexible and don't have a good back up plan in the event of rain for a ceremony. (They were honest and up front about that fact) Although I married elsewhere we still held wedding related events there that required co-ordination. I was surprised at the trouble we had given that this is such a well known and established resort. The setting is beautiful and our honeymoon suit was fantastic. But the service was disappointing, for the money.

Beautiful location, but it pretty much stops there. Although hopefully our guests will know none the better, customer service was beyond disastrous. Our rehearsal dinner reservations were cancelled the night before for no apparent reason, our guests bags never made it to one room, and some of our guests were charge for a wk stay, not a wknd and had to battle to get the bill straightened out. Weddings are an expensive industry and the Sagamore knows how to maximize on this... The venue is expensive and the customer service falls down right and left. I will leave it at that.. They have had high turnover in staff in whiich the weddig coordinator we initiallly worked with did not respond whatsoever and was eventually fired. Our new wedding coordinator was unfortunately not much better and made huge mistakes right and left. We are not a high mainenance couple, but for the prices they charge- you are much better off at a venue that can offer customer serivce at that level..

I was shocked and appalled at the level of service, flexibility and professionalism provided by such a beautiful location. The staff were not helpful whatsoever, recommended vendors who never call you back, and completely screwed up all of the guests hotel reservations. As a person who works in the wedding industry, I was expecting more professionalism from such a well-renowned facility, but was highly disappointed. If time permitted I would have found another location. The Maitre'd was useless.....the food was mediocre at best, and some minor details went undone. The billing afterward was a nightmare, the staff DOES NOT LISTEN when you ask something of them......there were some ridiculous prices for minor requests ($35 "corking fee" for wine I brought in myself, $4 per shrimp, clam and oyster at the cocktail hour, $12 for bloody marys, and the list goes on). I have heard that much of the staff has been replaced, but a major key player in my disastrous day still remains, so unfortunately my wedding day, albeit fantastic due to my guests unknowing, will forever remain slightly tarnished. The hall should be ashamed of themselves.